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Whistleblowing
Refocusing on customer: the Augmented Customer Experience (ACE)We are living a “momentum” where many more consumers engage digitally and innovation is continuously challenging the “rules-of-the-game”. So far organisations have been developing their strategies in order to become more focused on the way they serve customers. As a [...]
Deutsche Bundesbank to evolve German payments with support from Be GroupEfficient and secure payment systems are the foundation of stable financial systems. The German Central Bank secures and monitors cashless payment transactions in the financial markets in Germany, provides processing [...]
Do not disturb: digital evolution in placeDigital disruption has made its mark, changing how consumers interact with and consume banking services. For banks there is no way back from digital. A new landscape has been forged and they must find their place within this new operating [...]
Data Monetisation and Loyalty can generate relevant value for “passion-driven” brandsInnovation in loyalty models combined with Big Data and analytics opportunities can create huge opportunities for many brands, especially in those industries that mostly engage customers on their passion and [...]